How do I report an issue with my service or box?
Please send an email to us at email@example.com
. We will respond to all emails in the order they are received and within 48 business hours (Monday to Friday, 8a to 4p EST). Any reports of damage, should be accompanied by photo of the issue. All reports of a box not received, or with issue must be reported to us within 75 days of shipment.
I ordered during the last opening but haven't received my box. When does my box ship?
curlBOX subscription boxes ship once per month on the 12th of each month. Once your box ships, you will receive a tracking number via email or you can check your account at shop.curlbox.com
. USPS is our preferred shipping carrier and has up to 12 business days to deliver from the 12th each month. It's typically sooner but may arrive any time between those dates. Tracking is available at: https://webtrack.dhlglobalmail.com/
I paid when I first signed up but was charged again on the 15th, why is this?
curlBOX is billed in advance of shipping which means you pay for your very first box on the date you first order and then again the 15th of each month thereafter. We ship the boxes on the 12th of each month and this process continues each month until you email us your desire to cancel.
I need to cancel my subscription. How do I do that?
We hope that we were able to help you find your hair staples! To cancel your subscription, send your name, email address, and order # to firstname.lastname@example.org
and we will cancel your subscription. You must send your cancellation in before midnight (eastern standard time) on the 20th of the month prior if you want to cancel and/or receive a refund. (Example: To cancel for February we need an email from you by January 20th). If you a new subscriber canceling, you will receive your first box - we can not refund after initial purchase.
I need to update my shipping / billing address.
Go into your account at shop.curlbox.com
and update your shipping or billing address and send an email to email@example.com
informing us of the change. We will send you a confirmation email once your address is updated. You must tell us about your address change before the 5th of month to ensure that your current curlBOX goes to the correct address. We can not guarantee address changes emailed after the 5th will be updated for the shipment on the 12th.
I changed my shipping address online via my account but my box still shipped to my prior address.
Oh no! In addition to updating this within your account, you must send an email to firstname.lastname@example.org
informing us of the change. We will send you a confirmation email once your address is updated in our system.
I missed out on the opening for a subscription this month, what can I do?
We open for new subscriptions each month and sell out VERY quickly. Be ready when next month’s opening comes around. We look forward to having you as a part of the crew!
My payment information has changed, how do I update it?
You may update your payment information by logging in to your account at shop.curlbox.com
. In the section "Payment Settings", click the link "Edit or Delete a Credit/Debit Card." You can then change your payment information. Please check "Apply this payment method change to ALL my existing orders" at the top of the screen.
Do you ship outside the US?
At this time, curlBOX ships within the US, all APO addresses and Canada. *CANADIAN ORDERS - Please note there may be a customs/duty fee required at pickup of your package in Canada.*
We do hope to expand further in the near future.
Do you accept returns?
We do not accept returns at this time but we welcome you to email us at email@example.com
to share your concerns. We value your feedback.
How long is your waiting list?
curlBOX is first come, first serve when the “list” opens. We open the list for monthly subscriptions once per month at shop.curlbox.com
. If you’d like to be alerted of monthly list openings, please be sure to sign up for our newsletter!
I signed up for a monthly subscription, do I need to sign up each month during your opening?
Once you're in you're IN until you cancel. You will be billed monthly on the 15th of each month.
My box was missing an item, how do I correct this?
Yikes! Our apologies! Please send an email to firstname.lastname@example.org
and we will correct this.
I joined the email list, am I member?
Not yet. You will become a member once you have ordered a monthly subscription on a date that the list is officially open (remember it's only ONCE per month).
How much is a curlBOX subscription?
The curlBOX subscription is $20 a month and $5 shipping ($10 shipping to Canada).
Will I be able to customize my curlBOX products each month?
We don't customize curlBOXes at this time but we continue to survey many of you to find out what would be great for your curls and based on what you've told us, we think you'll love what we pick.
A product was damaged when I received it?
Oh no! We hate when that happens. Please email an image of the damage to us along with what item spilled to email@example.com so that we can review and replace.
I'm allergic to certain products, how can I be sure my box won't contain products with these ingredients?
While our goal is to meet the needs of our curly subscribers, we can't guarantee products that you won't be allergic to. So PLEASE be sure to check out the product ingredients on your sample before you try them to make sure that you're A-OK! We take allergies and your curls VERY seriously!
What if I don't like something in my curlBOX?
We'd love to hear from you so please drop us a line at firstname.lastname@example.org
and tell us what you didn't love. We want to make this an awesome experience for you so we always love hearing from you. You can give the samples you don't love to a fabulous friend!
Where can I buy the full sized product from my curlBOX?
We encourage you to visit the websites of the various brands in the curlBOX to purchase full size items.